Wednesday, August 27, 2008

Swimmingly good service...

...and another opportunity to rave!

I bought a new bathing suit recently from Cyberswim, an online retailer specializing guessed it...swimwear. They carry a brand called The Miracle Suit that promised all kinds of happiness for those of us whose curves run toward the abundant side. Having lost weight recently, I needed a new suit before I headed to southwest Florida for some R&R. I found just what I wanted, forked over the (for me) ginormous sum for the suit and an extra twenty bucks for expedited shipping...and waited.

Nothing happened. I thought the suit was coming via the postal service so I checked diligently, even though getting to the post office isn't the easiest task (another post on that topic sometime). Alas...departure day came and I had no suit.

Here's where the really good stuff starts. I called Cyberswim. They checked and found that the suit had, indeed, been delivered and was left at the "side door of my house" without a signature (by my request). I calmly explained that I had no side door and that I had already checked every neighbor's side doors, porches, and patios and there really was no suit.

The representative handling my call contacted UPS, tracked down the problem and determined that it was a UPS issue (package sent to a non-existant address in a city two hours west of me). I explained my vacation plans and asked if they could reship to my brother's address in Florida. Not only did they honor the request, they overnighted the package so it was there by 9:30 the next morning. Happy girl.

The icing on the cake? The suit just ROCKS! It fits well, shapes beautifully, supports the girls in all their glory, and looks really good. Seriously...check out the Miracle Suit line on Cyberswim. They're great!

Bottom line? Mistakes happen; how a company responds when they happen is the make-or-break factor. Cyberswim's response was perfect - another happy service experience in a world where they're few and far between. I'm happy to give a shout out when I get the chance.

Happy Wednesday!

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